WHEN AND HOW TO CHANGE THE INFORMATION OF MY ORDER?If you realized that you have made a mistake when filling shipping information or purchasing, simply e-mail us via support@glendro.com within 24 hours. Please check the order confirmation email which is sent to you right after your order is placed to check all the information.

WHEN DO I GET THE TRACKING NUMBER?

As a global company with warehouses around the world, we provide international shipping. Your order will be dispatched from the closest warehouse with available stock.

The in-store process for the stock and packaging will take about 2-5 business days. Then, once your order is ready for the shipment, the tracking will be available and sent to you.

Please contact us if you do not receive tracking confirmation after 5 working days from the day you completed your payment.

If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.

HOW TO CHECK MY PACKAGE?

When your order has shipped, we will send you a Shipping Confirmation email with your tracking number.

To track your package, simply use the tracking number provided in USPS tracking system or via this link: https://www.trackingmore.com/track

WHEN WILL I GET MY ORDER?

The delivery time to you as table below:

Estimated Delivery Date = Purchasing date + 2-5 business days (process for stocking) + Estimated shipping time (chart below)

Location

Shipping time

United States

10-25 working days (usually 12-14 working days)

Canada, Europe

15-40 working days

Australia, New Zealand

15-45 working days

Mexico, Central and South America

20-40 working days

Middle East

20-40 working days

You can receive your order on or before the Estimated Delivery Date.

Tracking information updates may be delayed between the time the package leaves the factory and when it is processed at USPS facilities in the U.S. This delay typically ranges from 2 to 7 days.

RISK FREE SHIPPING

If for whatever reason your goods don't arrive within 60 days, you will be refunded 100% for that item. This is our promise to you! If there's a missing order, please let us know via support@glendro.com. We'll investigate (it usually takes 3-5 business days) and send you another one after we get a conclusion.

CUSTOMS AND TAXES

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedules. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

If the order arrives at your country and:

- The customer refuses to accept the package

- Number of attempts is made in the country of destination to deliver the package.

We reserve the right to abandon the package(s) and will not be responsible for any refund.

At LUXE, we work hard to get your order to you as quickly as possible. Here's everything you need to know about our shipping process.

Order Processing: Orders are processed within 1–3 business days. Factors such as incomplete payment, insufficient address information, or high seasonal demand may affect processing times. In these cases, we will contact you via email before proceeding.

Shipping Time: Orders are generally delivered within 7–15 business days for the United States and 10–18 business days for international destinations.

Shipping Rates: Free shipping on all orders over $100. Orders below $100 will have shipping charges calculated at checkout.

Order Tracking: You will receive a tracking number via email once your order has shipped.

Factors Beyond Our Control: Shipping times may be affected by weather conditions, holiday seasons, or carrier delays. While these factors are outside our control, we will keep you informed with all available information.

Taxes & Duties: LUXE does not cover customs taxes or duties that may be imposed by your country on incoming packages. These charges are the responsibility of the customer. Please contact your local customs office for clarification on applicable rates.

Order Cancellation: If you wish to cancel an order after payment, contact us at support@glendro.com as soon as possible. We cannot guarantee cancellation as orders are forwarded to the warehouse quickly. If your order has already been processed or shipped, we are unable to cancel it and you will need to initiate a return instead.

For any shipping inquiries, contact us at support@glendro.com.