By placing an order, you have confirmed that you have read, understood and accepted these following policies:

CANCEL ORDER

Cancellation is approved within the first 6 hours of purchasing time. After that, your order will be automatically sent to the warehouse to pack and ship out. A management, processing and transaction fee (10% of your total order value) will be applied for the cancellation.

We would appreciate it if you could please tell me the reason for cancellation. It will help us so much to improve our products and services.

ORDER MODIFICATION

If you realized that you have made a mistake when filling shipping information or purchasing, simply e-mail us within 24 hours through our support email support@glendro.com. Please check the order confirmation email which is sent to you right after your order is placed to check all the information.

RETURNS AND REPLACEMENT

We accept the return of products that were shipped out by us and if the item is damaged, defective or in wrong specification, and if there is a case of missing parts of order.

Our policy lasts 15 days from the arrival date. If 15 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.

To complete your return, please contact our support team via our email support@glendro.com for more information. Please send us the images of your package you received with the shipping label showing the incorrect/defective/damaged part.

Please be informed that you have to pay the return shipping fee.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-5 business days.

If you haven’t received a refund yet, first check your bank account again/ your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@glendro.com.

30-Day Money-Back Guarantee
If you're not satisfied for any reason, contact us within 30 days of receiving your order for a full refund - no questions asked.

How to request a refund
Email us at support@glendro.com with your order number. We'll process your refund within 2-3 business days of receiving your request. Refunds are returned to your orginal payment method within 5-10 business days depending on your bank. 

Conditions
Opened or partially used products are eligible for refund within the 30-day window. Items must not be damaged due to misuse.  Sale items and gift cards are non-refundable

Damaged or wrong items
If your order arrives damaged or incorrect, contact us immediately with a photo and we'll replace or refund it at no cost.

European Union
If your order ships to the EU, you have the right to cancel within 14 days of receipt under EU consumer law, regardless of the above.